Donation Operations System

Context FoodStream Network needed a scalable way to coordinate and track food donations across donors, nonprofit members, and internal operations while maintaining speed, accountability, and trust. ⸻ Problem The donation process relied heavily on fragmented SMS coordination, limiting visibility into operational status, fulfillment tracking, accountability, and reporting. The workflow also needed to support urgent and planned donations under strict food safety timing constraints. ⸻ Approach Designed and led the implementation of a location-aware donation workflow connecting website intake forms, CRM automation, geographic routing, member notifications, and operational reporting. The workflow integrated: • donation intake • zip-code matching • SMS and email notifications • fulfillment tracking • completion surveys • impact instrumentation while balancing automation with operational flexibility for urgent real-world coordination. ⸻ Outcome The workflow evolved from fragmented manual coordination into a centralized operational system supporting donation lifecycle visibility, geographic matching, fulfillment tracking, and operational reporting. The pilot network supported 300+ members across NYC with end-to-end donation tracking and operational visibility across the food rescue lifecycle.